All orders placed via the Cold Shoulda website will be processed within 3 days of receiving the order.  

UK  

Order over £30: Free 

Order under £30: £4.50 

All orders will be sent via a tracked service and will require a signature upon delivery. Due to variance in shipping provider services, shipping providers may vary. The parties we use are: Royal Mail, UPS and DPD. While providers may vary, we charge a flat rate of £4.50 for orders under £30.  

 

Internatinal  

Shipping costs for orders outside of the UK are charged at flat rate of £23.99.  

Delivery times vary depending on destination (3-21 Days)  

Should you feel a bespoke postage update is required for your basket, please contact info@coldshoulda.com  

 

Customs and Duties  

All charges incurred via customs and duties are the responsibility of the buyer and Cold Shoulda cannot be held accountable for any charges incurred to the buyer.  

Any delays in shipping processing in both England and the destination country, or any other countries that the order may be directed via, Cold Shoulda cannot be held responsible for.

Cold Shoulda does not offer returns or exchanges, unless an error was made on our behalf. As such, all sales are final*. 

*Products of goods with multiple sizes are exempt, and we will be happy to offer an exchange for the same item in a different size, though we cannot guarantee stock levels for any size.  

Where an exchange has been requested for a size or product that is no longer in stock, we will be happy to grant a store credit.  

Customers are responsible for the product to be returned to Cold Shoulda. The customer responsible for the cost of postage for the return of a product in order to return / exchange an item.  

Archive products are excluded from returns and exchanges, further details can be found in our Terms of Use. 

Please email info@coldshoulda.com to begin a return request / exchange. 

You should also read our Privacy Policy to see how Cold Shoulda collects, uses, and shares information about you. 

USE OF WEBSITE  

These terms and conditions and any other policies referred to in these terms and conditions (including any policies or documents to which a link is provided from these terms and conditions) (together the “Terms”) apply to your use of and access to the coldshoulda.com website and any other website or application permitting you to place an order with Cold Shouldafor any products and services (such websites and applications are referred to “Website” herein) including all orders submitted by you for any products or services. By accessing the Website you agree to these Terms and we therefore advise you to read these Terms carefully and to save or print a copy of these Terms and Conditions for future reference. If you do not agree to these Terms, you must cease using and accessing this Website immediately. The Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Please note that all options available on our Website may not be available on any Website accessed using a mobile device. 

Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any). 

You agree that the information you provide when you register on the Website is not misleading and is true and accurate in all respects and you will notify our customer service team of any changes to that information. 

We may change, withdraw, or suspend access to the Website (in whole or part and permanently or temporarily) with or without notice and with no liability to you. 

The Website may include links to other websites or resources (“Linked Websites”).  Cold Shoulda may not have any control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from the Website, Could Shoulda is not responsible for the availability of the Linked Websites, and is not liable in any way for the content of Linked Websites, including (without limitation) any goods or services available from such Linked Websites, other advertising or content on such Linked Websites or the use that such Linked Websites make of your personal information, as set out in our Privacy Policy. Furthermore, Cold Shoulda will not be responsible for any offence, damage or loss caused by or connected to the use or reliance on such Linked Websites or the content thereon. 

Cold Shoulda may deny you access to the Website at any time in its sole discretion. Examples of when we may so deny you access include but is not limited to where we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others. 

Any material that you upload to the Website for publication will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy. 

Cold Shoulda will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user of the Website and you hereby agree to be responsible to Cold Shoulda for and indemnify Cold Shoulda and keep Cold Shoulda indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by Cold Shoulda as a result of any claim in respect of your use of the Website. 

Cold Shoulda has the right to remove any material or posting you make on the Website in its sole discretion.  

PURCHASE OF PRODUCTS 

 ACCEPTANCE OF ORDERS  All information on the Website is an invitation to treat only and is not an offer or unilateral contract. You agree that your order is an offer to purchase the products listed in your order (“Products”) from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order at our discretion for any reason whatsoever without liability to you. Examples of when we may not accept your order are as follows: If products are shown on the Website but are not available or are incorrectly priced or otherwise incorrectly described; 

- If we are unable to obtain authorisation of your payment; - If you order multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address; - If shipping restrictions may apply to a Product; or  - If the delivery address you give is the address of an entity or individual providing freight forwarding services. 

- If we are unable to assign a courier/ postal service at the proposed rate. 

After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any delivery services you have ordered. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of (a) a contract of sale of the Products between us and you and (b) a contract for between you and our Delivery Service, will not take place unless and until (i) the Products have been collected from us by the Delivery Service on your behalf pursuant to your delivery contract.  After entering into the contract of sale, we will be under a legal duty to supply you with goods that are in conformity with the contract. 

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Website, such as the My Account section of the Website (“Secure Access”). Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access or if the Secure Access becomes available to an unauthorised party. Without prejudice to our other rights and remedies, we may suspend your access to the Website without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the Website. 

In the event prolonged inactivity causes your connection to the Website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket and on your Wishlist are not reserved and may be purchased by other customers. 

Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. 

You will only be charged for products when they have been collected from us on your behalf by the Delivery Service.   While all the Products sold through the Website will always correspond with their description, variations in both the manufacturing processes we use and also the display properties of the computer hardware you use to view the Website may mean that the colours, fabrics and designs of the Products displayed on the Website and the Products delivered to you may differ in appearance in minor respects. 

While all the products sold through the Website will always correspond with their description, products purchased within the “Archive” section of the website have been, in most cases, previously worn or used and may have defects. While some items may not have any defects, all items within this section are considered faulty. Any item within the “Archive” section will be given an overall condition rating by Cold Shoulda and any faults or defects will be clearly described. While Cold Shoulda will always examine archive products and describe archive products as accurately as possible, Cold Shoulda reserves the right to refuse a product return request for products within the “Archive” section. For more information or to start a product return request, please contact info@coldshoulda.com. 

We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing freight forwarding services. In the event that we do accept any order and we subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing freight forwarding services, we shall be entitled to cancel such order upon notice to you by email or telephone. 

PRICES  All prices of Products on the Website are the price for the Products only. They include any VAT or other sales tax payable. They do not include the charge to you for shipping and handling. 

We endeavour to ensure that all pricing information on the Website is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product’s correct price is lower than the price stated on the Website, subject to our right to refuse an order pursuant to Section C 1.1(a), we will charge the lower amount and send you the Product. If a Product’s correct price is higher than the price stated on the Website, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price.  Cold Shoulda may vary the prices of Products listed on the Website at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation.  Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws. 

PAYMENT TERMS  The total cost of your order will be the purchase price for the Products (which you pay to us) plus any delivery and handling charges. Find out more by going to the Shipping & Returns page. 

You confirm that the PayPal, credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the PayPal account, credit/debit card is valid and the inputted payment details are correct. All PayPal, credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. 

We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order. 

If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Website. 

INVOICING 

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing. 

DELIVERY, TITLE AND RISK 

We use a Delivery Service that provides delivery of our Products to you. Orders will be sent to the delivery address that you have given on your order form. Neither we nor the Delivery Service can be held responsible if that delivery address is incorrect or incomplete. Please note that the Delivery Service does not deliver to PO boxes.  Please note that there are restrictions on the locations to which the Delivery Service delivers Products purchased from the Website.  Provided your order has been accepted by us, we will endeavour to ship your order in accordance with the estimated delivery times set out at the Shipping & Returns page. There may be additional restrictions or exclusions in respect of specific addresses in countries to which we ship. These may change from time to time. We will notify you of such restrictions but this may not be possible until we have received your order. Orders received after any specified “cut off” or “last order” time or received on a day which is not a working day will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed. 

Your sole remedy for any failure by the Delivery Service to dispatch your order in time for delivery within the relevant estimated delivery times for your shipping destination and selected delivery method shall be your right to cancel the relevant order and receive a full refund of any monies paid to us in respect of that order. 

Title in the Products will pass to you on the later of: 

• The date on which we receive payment in full for such Products; and 
• The date and time of collection of such Products by the Delivery Service on your behalf for delivery to the address you provided. 

Once a Product has been collected by the Delivery Service on your behalf, all risk of damage to, or loss of, the Product shall pass to you. 

We shall be entitled to supply the Products in installments and each installment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order. 

As part of the ordering process, you will contract for a supply of goods by Cold Shoulda and separately for handling and shipping by the Delivery Service. Upon placing an order you will receive various email confirmations and paper documents in relation to your order. In respect of each of these and any other similar email confirmation or paper documents, please note that references to shipping; express courier; shipping and handling and any other similar terms relate to the services performed by the Delivery Service. 

In the event that a Product is subsequently imported into a country other than the country specified in the order, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof. 

CANCELLATION AND RETURNS 

Should you wish to cancel or return any Products, you may only do so in accordance with our Returns policy. This Returns Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations in the territory to which the Product is shipped (“Regulations”). For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any).  Where you return a Product under the Regulations we will issue you with a full refund but you will need to return the Product at your own cost (if you have already received the Product), unless otherwise specified in our Returns Policy. Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, Cold Shoulda shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible. 

AGE REQUIREMENTS 

If you order a Product to which a minimum age requirement applies, by ordering that Product you confirm that you are of the required age. If we reasonably believe that you are not legally entitled to order a Product, we reserve the right to cancel your order. 

GENERAL 

INTELLECTUAL PROPERTY 

All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Website (the “Content”), is either owned or licensed by Cold Shoulda and is protected by applicable copyright laws and treaties around the world.  All such rights are reserved. The Cold Shoulda marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our Products, Website, accessories or packaging, whether registered or not (the “Trade Marks”), are and remain the exclusive property of Cold Shoulda and are protected by applicable trademark laws and treaties. All such rights are reserved. All other intellectual property rights (including, without limitation, registered or unregistered trademarks, logos, designs, copyrights, patents, know how or trade secrets) in or related to the Website, the products depicted and/or available on the Website and any accessories, stationery, packaging or ancillary items connected to such products, your order or the Website (the “Intellectual Property Rights”) are and shall remain the exclusive property of Cold Shoulda, and such Intellectual Property Rights are protected by applicable intellectual property laws and treaties around the world. All such rights are reserved.   

LIMITED LICENSE   

Subject to the terms herein, we grant you a revocable and non-exclusive licence to access and make personal use of the Website limited such that it does not include the right to: 

1. Use the Website in any way which may prejudice or damage the reputation of Cold Shoulda; 
2. Use the Website for any commercial or business purposes. The Website is for your personal use only; 
3. Use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. 

Cold Shoulda may terminate the limited licence set forth in this Section at any time in its sole discretion without prejudice to any other remedy we may have against you pursuant to applicable law for any reason whatsoever and/or for any breach of these Terms. 

CONTENT 

Cold Shoulda endeavors to ensure that the information posted by it on the Website is accurate and complete. Cold Shoulda does not, however, guarantee that the Content or any other information available on the Website is accurate and/or error free, Cold Shoulda does not promise that the functionality of the Website or Content will be error free or that the Website, Content or the server that makes it available are free of viruses, malicious code or other components which are potentially harmful. Cold Shoulda recommends that all users of the Internet ensure they have up to date virus checking software installed. 

EXCLUSION OF WARRANTIES 

This Section does not affect your statutory rights as a consumer and, in respect of the Products, does not exclude or limit in any way our liability for breach of the statutory implied conditions in sections 13, 14 and 15 of the Sale of Goods Act 1979 relating to good title, no encumbrance and quiet possession, correspondence with description, satisfactory quality, fitness for purpose and correspondence with sample. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country (if any). 

SUBJECT TO THE PRECEDING PARAGRAPH TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COLD SHOULDA DISCLAIMS AND EXCLUDES ALL OTHER TERMS, CONDITIONS AND WARRANTIES IN RELATION TO THE PRODUCTS AND SERVICES WHETHER EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE OR ARISING FROM ANY PREVIOUS COURSE OF DEALING OR USAGE OR TRADE PRACTICE. 

LIMITATIONS OF LIABILITY 

Nothing in these Terms limits or excludes our liability: (i) for death or personal injury caused by negligence; (ii) for fraud or fraudulent misrepresentation; (iii) under Section 2(3) of the Consumer Protection Act 1987; or (iv) for any other liability which cannot be limited or excluded by applicable law. 

Subject to the above Sections, we will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these Terms for any: 

1. Economic losses (including, without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or 
2. Loss of goodwill or reputation; or 
3. Special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these Terms. 

Subject to the above Sections, Cold Shoulda holds aggregate liability under these Terms whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Product you have ordered from Cold Shoulda. 

This Section does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country (if any). 

DATA PROTECTION 

Cold Shoulda does not collect or keep PayPal or credit/debit card information, but instead we use a processor that processes the transaction. 

Cold Shoulda fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Policy, which are incorporated into and form part of these Terms. 

If you have any questions regarding how your information is collected or used please contact us as at info@coldshoulda.com 

ASSIGNMENT, SUBCONTRACTING ETC. 

 We reserve the right to transfer, assign, novate or sub-contract all or any of our rights and obligations under these Terms provided that your rights under these Terms are not affected. You may not assign, sub-contract or otherwise transfer any of your rights or obligations under these Terms without our consent in writing. 

AMENDMENTS TO THESE TERMS 

We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products in question from us. 

EVENTS BEYOND OUR REASONABLE CONTROL 

We shall not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control. 

SEVERANCE 

Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms. 

GOVERNING LAW AND JURISDICTION 

These Terms and all transactions relating to the Website are governed by English law and you, and we, hereby submit to the non-exclusive jurisdiction of the English courts. 

 ENTIRE AGREEMENT 

These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any contract. 

We each acknowledge that, in agreeing to these Terms, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (“Representations”) of any person (whether a party to that contract or not) other than as expressly set out in these Terms. 

Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these Terms. 

WRITTEN COMMUNICATIONS 

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This Section 13 does not affect your statutory rights. 

NOTICES 

All notices given by you to us must be sent to Cold Shouldaat the address listed above or info@coldshoulda.com We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in the Sections above. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

WAIVER 

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 

A waiver by us of any default shall not constitute a waiver of any subsequent default. 

No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above Section. 

  

CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999 

The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms such that no third party may claim any rights under these Terms. 

Cold Shoulda 03.2023 

 

Cold Shoulda takes your privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future and details of the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints, please contact us at info@couldshoulda.com. 

By visiting and using COULDSHOULDA.COM (the “Website”) or any other application or website (“Application”) for the purchase of products from cold shoulda you acknowledge that you have read, understood and are consenting to the practices in relation to use and disclosure of your personal information described in this Privacy Statement and our TERMS OF USE. If you are under the age of 18, please obtain your parent’s or guardian’s consent before providing us with any personal information if you are visiting and using the Website. 

WHAT INFORMATION DO WE COLLECT? 

When you register for an account with us, place an order with us or send us an enquiry, we will collect certain personal information from you, for example: 

Contact details, including your name, postal address, phone numbers, and e-mail addresses 

Login and account information including username and password (although your password is never visible to us) 

Personal details including gender, hometown (through delivery address), and purchase history 

Personal preferences including your marketing preferences, only if you sign up for our newsletter or mailing list 

All communications when you contact us directly by email, phone, post or online form 

Payment and transaction information- records of the payment method used, but we do not collect the bank and credit card details 

Information provided by social media that you have given permission to connect or link to our site- e.g., social media account details such as name, Facebook ID, gender, profile picture, language, country, but we do not collect directly 

Information about your device, e.g., whether computer, table, smartphone, operating systems, ISP, and IP address 

Information about your location 

Information about fraud or criminal activity relating to your account, including payment screening for fraud 

We do not collect payment or credit card information. All payment and credit card information are collected and processed by PayPal, or such other payment processor used by Cold Shoulda. 

We may collect statistical information about website traffic, sales and other usage related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally. 

We may also obtain information about you as a result of authentication or identity checks. 

In addition, for quality control and training purposes, we may monitor or record your communications with us. 

HOW WILL WE USE THIS INFORMATION? 

We use this information to identify you as a customer, to process your order, to deliver products, to verify payment authenticity, to update our records, to enable your use of interactive features of our service and to generally manage your account with us and if you have consented to provide us with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you. 

We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyse, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. 

We may use your personal information to communicate information about Cold Shoulda’s products, services, events, and for other promotional purposes. To modify your information (email or SMS) or opt out of receiving Cold Shoulda communications, please log into MY ACCOUNT on the Website and amend your details as appropriate. 

Please contact us at info@coldshoulda if you have any enquiries in relation to your data. 

RETENTION AND DELETION OF PERSONAL INFORMATION 

We will at all times seek to comply with the requirements under the EU General Data Protection Regulation (“GDPR”) and of the UK Data Protection Act, 2018 (the “Act”) and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. 

Your data will be held and managed by Cold Shoulda, who acts as data controller and data processor for the purposes of the Act.  

We do not store credit card details, nor do we share customer details with any third parties. No credit card information is processed through our servers. PayPal, Klarna, Sagepay, or such other payment processor used by Cold Shoulda processes purchases made by credit card. 

 We shall only keep your information as long as you remain an active customer and for 3 years afterwards or as otherwise required by law. 

If you wish to request the deletion of your personal details, or wish to change your preferences at any time please contact info@coldshoulda.com 

PROTECTION AND MANAGEMENT OF YOUR PERSONAL INFORMATION 

Unfortunately, transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data submitted to us and any transmission is at your own risk. 

We do, however, use strict procedures and security features to try to prevent unauthorised access wherever possible.  

COOKIES AND HOW WE USE THEM 

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the website. When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer. By associating the identification numbers in the cookies with other customer information that you provide when, for example, you log-in to the site, then we know that the cookie information relates to you. 

We use cookies to elevate your user experience and the quality of our site and service. This includes keeping track of what you have in your shopping cart, remembering you when you return to our site, identifying how you navigate around the internet, including where you click, and which website you arrived from. 

By continuing to use this site, you understand and consent to our cookie settings and use. 

UPDATING AND REVIEWING YOUR PERSONAL DETAILS 

You can amend or update your information by logging into MY ACCOUNT on the Website and amending your details as appropriate. 

HOW DO I UNSUBSCRIBE FROM EMAIL UPDATES? 

You have the right to opt-out of email updates from us at any time. If you have registered to receive updates from us, and you no longer wish to receive these, you can request that we amend your preferences as indicated in the particular communication, e.g. by using the unsubscribe link which is included on all email updates, or by emailing info@coldshoulda.com with “unsubscribe” in the subject line. 

OTHER PEOPLE WHO MIGHT USE YOUR INFORMATION 

In certain circumstances we may share your information with affiliated companies including other Cold Shoulda companies in globally, joint ventures, franchisees, licensees and selected service providers who perform functions on our behalf such as fulfilling orders, processing payments, and carrying out promotional services or data management. This includes the companies we have chosen to handle our order dispatch service and any delivery company that we may use from time to time. We may also share your information with other companies who assist us in promoting our products and services in order to provide you with enhanced customer services and/or share information about our products and services with you. In each case, we will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Act. 

You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Cold Shoulda and affiliated companies. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention, we will take all steps reasonably necessary to ensure that it remains secure. 

In the event that we or a part of our business undergoes re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party. 

We may transfer information that we collect from you to affiliated companies, including other Cold Shoulda companies, joint ventures, franchisees, licensees, other companies who assist us in promoting its products and services and to selected service providers who perform functions on our behalf, based in countries outside of the European Economic Area (“EEA”) or your country of residence and this information may be stored and processed in such countries. By submitting your personal data on the Website and/or any Applications you agree to this transfer, storing and/or processing outside of the EEA or your country of residence. In the event that we do transfer, store or process your personal data in a country outside the EEA we will take all steps reasonably necessary to ensure that the information is treated securely in accordance with this Privacy Statement and the Act, and other applicable data protection laws. 

EEA RESIDENT RIGHTS  

If you are a resident of the EEA, you have the rights of access, rectification, elimination, opposition, restriction of the processing and portability, as well as the right to file claims that is in your best interest, reporting to the relevant control authority. You may exercise said rights by sending an email to: info@coldshoulda.com. 

If we have collected and processed your personal information with your consent, you may withdraw your consent at any time by contacting info@coldshoulda.com. 

You have the right to opt-out of email updates from us at any time by using the unsubscribe link which is included on all email updates, or by emailing info@coldshoulda.com. with “unsubscribe” in the subject line. 

THIRD PARTY LINKS 

The Website and/or Applications may from time to time contain links to other websites not controlled by us. We do not accept responsibility or liability for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them. 

CHANGES TO THIS PRIVACY STATEMENT 

We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for changes to this Privacy Statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed to them. 

 Cold Shoulda 03.2023.